Now showing items 1-2 of 2

    • Effects of people-oriented leadership and subordinate employability on call center withdrawal behaviors 

      León, Federico R.; Morales, Oswaldo ( Colegio Oficial de la Psicología de Madrid, 2018-04-01 )
      Call-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and ...
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    • Liderazgo orientado a la gente en call centers 

      León, Federico R.; Morales, Oswlado; Ramos, Juan D.; Goyenechea, Álvaro; Rojas, Paul A.; Meza, José; Burga-León, Andrés ( Universidad ESAN. ESAN Ediciones, 2017-11-06 )
      Purpose – Call centers generate stress and absenteeism in staff and the literature suggests that peopleoriented leadership is the right way of supervision for such a situation. This study compared its effects versus those ...
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