Browsing by Author "Ladhari, Riadh"
Nyeck, Simon; Morales, Miguel; Ladhari, Riadh; Pons, Frank (
Universidad ESAN. ESAN Ediciones, 2002-12-01 )In 1988, Parasuraman, Zeithaml, and Berry developed an instrument to measure the quality of service. Since that date, this instrument has been used in numerous studies on different industries and in different countries, ...acceso abierto