Recent Submissions

  • Assessing service quality in schools of business: dimensions of service quality in continuing professional education (CPE) 

    Morales, Miguel; Calderón, Luis Felipe ( Universidad ESAN. ESAN Ediciones, 1999-12-01 )
    This paper reports the results of a study on service quality in a business school. We examine the concept of service quality with data collected from 205 executive students. The results obtained from applying exploratory ...
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  • Value and quality creation: natural resources industrialization and standards of living in Peru 1950 to 1997 

    Roca, Santiago; Simabuko, Luis ( Universidad ESAN. ESAN Ediciones, 1999-12-01 )
    One of the most current Issues in the economic debate is that of the productive vocation of the country: to achieve development based on the exploitation of natural resources or industrialization; however the basis of the ...
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  • Regulación del medio ambiente y competitividad 

    Panayotou, Theodore; Vincent, Jeffrey R. ( Universidad ESAN. ESAN Ediciones, 1999-12-01 )
    Environmental regulations can affect productivity in various ways: diverting inputs to the so-called non-productive uses or originating less efficient production processes. Adequate environmental regulations should generate ...
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  • Retos actuales de las empresas japonesas 

    Umezu, Hiroyoshi ( Universidad ESAN. ESAN Ediciones, 1999-12-01 )
    Information technologies and telecommunications are advancing at high speed consequently the companies that maintain valuable information today will be the winners in this competitive global market. Japanese companies ...
    acceso abierto