1. Trabajos conducentes a grados y títulos
URI permanente para esta comunidadhttps://hdl.handle.net/20.500.12640/4150
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Ítem Acceso Abierto Drivers to implement a chatbot as a new channel for customer service in Peruvian financial entities(Universidad ESAN, 2022) Yshikawa Kobayashi, Tatiana LucíaAdopting chatbots as an additional user service channel in companies has been an essential source of savings in companies, and its adoption has increased at least during the last ten years. In addition, due to the leading global restriction of avoiding human contact caused by the COVID-19 pandemic, industries accelerated the launching of projects associated with digitization. In Peru, the banking sector also emphasized this channel, mainly because of a digital transformation trend. Customer Service was restricted to a reduction of at least 50% of the capacity in the agencies and reduced opening hours. On the other hand, in the insurance sector, the demand for consultations increased due to the medical assistance cases to be attended. In short, the call center channel was more saturated than in average levels of service. However, except for this atypical period, the users prefer to avoid using this channel, even though financial entities continue to bet on it. This research will identify the main drivers for implementing a chatbot, starting with some surveys of financial institution users in the Peruvian market to support their level of satisfaction with the use of the tool. Then, through interviews with experts, different selection and grouping methods may be used to arrive at a final classification.Ítem Acceso Abierto Relevant factors to take in consideration when applying a collaborative consumption practice in Peru(Universidad ESAN, 2020) Villavicencio Rodríguez, GiovannaHave you ever though on sharing your belongings in order to gain an extra income? Today this is possible thanks to the creation of several digital platforms that allows people to connect in order to obtain what they need. This new phenomenon is known as collaborative consumption and it’s a reality that is changing the way people behave. The term collaborative consumption is defined as an environment where the act of buying and distributing goods or services is made by stablishing a fee or another type of compensation. This practice has three main actors: the digital platform provider, the person who provides the service and the customer, and it’s characterized mainly because it works by the means of the internet. This report explores and defines what could be the potential results when implementing a collaborative consumption practice in Lima-Peru. For this, an exploratory research was conducted in order to stablish which were the main factors to take in consideration when applying this type of practice in the country. Moreover, the study analyzes the information associated with this practice by taking in consideration relevant factors such as the economical, political, social and technological situation of the country in terms of their population insights.Ítem Acceso Abierto UniBuddy - Business Development Plan(Universidad ESAN, 2019) Aliaga-Herchel, Paulina; Aliaga Robles, JorgeUniBuddy es una plataforma y página web en línea que permite realizar los trámites más necesarios para la reubicación en Alemania, mientras aún se encuentran en su país de origen. UniBuddy ayuda a arrendar apartamentos privados, configurar una cuenta bloqueada y proporcionar seguro médico. UniBuddy "mejora" la burocracia alemana, cambiando la forma en que se brindan los servicios y facilitando los trámites. La plataforma es fácil de navegar y está dirigida a extranjeros, con dominio limitado o nulo de alemán. La empresa fue fundada por dos emprendedores trabajado en su tiempo libre para desarrollar un proyecto autosostenible que puede comenzar sin gran inversión inicial. Ya hay tres empresas que han decidido colaborar con UniBuddy. Con un mayor crecimiento, UniBuddy puede establecer una colaboración con instituciones públicas y mejorar la administración en el sector público. Gracias a la fuerte colaboración con HHL Graduate School of Management en Leipzig, se pudo contactar a la primera base de clientes de 154 estudiantes internacionales. El punto de equilibrio se logrará entre el tercer y cuarto año con tan solo 420 clientes. Los fundadores y el equipo de gestión confían en el éxito de la empresa y están muy dedicados al rápido crecimiento y desarrollo.Ítem Acceso Abierto Business Plan to reconfigure Mediseen INC early strategy(Universidad ESAN, 2019) Salas Cerdeña, Edwin GonzaloEl modelo comercial actual de MediSeen se centra en tener doctores en su plataforma virtual para que realicen visitas a domicilio. Sin embargo, esta estrategia no tiene una propuesta de valor direccionable para los doctores o para la compañía que pueda conducir a un éxito financiero sostenible. Además, existe un grave riesgo de desintermediación, es decir, los clientes recurren directamente a los proveedores de servicios después de la primera transacción a través de la plataforma de Mediseen. Para agravar aún más el problema, MediSeen tiene efectivo limitado y solo puede sobrevivir hasta fines de 2019 sin recaudar capital adicional. MediSeen tiene dos posibles alternativas para abordar estos problemas estratégicos clave. Primero, MediSeen podría desviar su atención de los doctores y limitarla solo al segmento de atención médica aliada, que incluye servicios como masajes, fisioterapia, terapia de yoga, nutricionistas y entrenamiento personal. Al hacer este cambio, la estructura de la comisión también necesitaría ser revisada para reducir el riesgo de desintermediación y mantener a los proveedores de servicios motivados. Al final del año 2019, se deberían lograr un total de 42,000 descargas de aplicaciones, 1,800 consultas y obtener 1,260 usuarios activos, que se traducirán en $ 59,400 de ingresos para hacer viable esta alternativa, y lograr un EBITDA rentable en el año 2020. En segundo lugar, MediSeen podría salir del negocio cerrando sus operaciones. Como la compañía no tiene acreedores, no es elegible para declararse en bancarrota (de acuerdo a la Ley Canadiense). Según los valores de liquidación típicos de los activos, estimamos que el valor de liquidación de MediSeen actualmente es de $ 550,000, lo que representa un retorno de 5.5 ¢ / $ para los inversionistas originales.Ítem Acceso Abierto Consulting project in entrepreneurship for a technological platform of care, support and health services on demand(Universidad ESAN, 2019) Canales Cavenago, Angela Annette Antoinete; Palomino Reyna, Katherine PatriciaBWMe (Be with me) is a business idea that aims to provide a reliable, humanized and differentiated service of support, care and health through a technological platform by providing assistance and medical care on-demand, especially for the elderly, people with disabilities or whoever might need assistance in Lima – Peru. The services will be supported by a 24/7 helpline for service providers and costumers. Three types of services will be offered: Care & Support, Support & Health and Prevention & Support. The service providers will have certificated knowledge of first-aid program and Cardiopulmonary resuscitation (CPR - the company could provide training in case applicants do not possess it) or will be certified nurses, nursing assistants or qualified physical therapists depending on the selected service. The free download application will provide a detailed profile of the helpers, their capabilities and the ratings they get from their services, so customers can choose the partner they want and who could fit better with their needs. The application will calculate fees according to the hours of service, type of service and time of service, providing a quotation and different payment methods. Its value proposal is the convenience, reliability and accessibility that these services will bring.Ítem Acceso Abierto FamiKiddo(Universidad ESAN, 2018) Idarraga Vanegas, AndreaFamiKiddo is a mobile application and website that allows users to do an efficient and time-saving research on activities for children and families in the city. It is a platform that brings all relevant and up-to-date information together in one place. With more than 280.000 potential users, the platform will be available in the fastest growing capital in Europe which is Stockholm, with possibility of expansion nationally in the third year and internationally in the fifth year of operations. The company is owned by five young entrepreneurs, we all with post-graduate titles, who decided to work extra hours and develop their dream of initiating a project that can integrate families and immigrates while promoting activities and boost the commerce in the city. Already we have over 40 companies who want to publish in our platform and plan to aggressively build our client base through website, social media, leaflets on cars, different parks, museums, concerts, direct mail advertising and opening events. Based on the size of the market and the defined market area, the revenue projections for the first year are € 19.703. And the demand is projected to growth at a rate of 20% the second year, and 80% the third year due to the national expansion. We are seeking an operating line of €150.000 to finance our first-year growth. The EU startup services and the Swedish government will finance the project and FamiKiddo will obtain the break-even point between the third and fourth year. The management team is confident that FamiKiddo will be successful, thanks to the positive financial analysis assumptions and their great combination of backgrounds, that will lead to an exciting and well develop project.Ítem Acceso Abierto Business plan : EasyRent, a smooth peer-to-peer virtual platform to lend and/or borrow articles(Universidad ESAN, 2017) Monares Floriano, Estefanía; Napolitano, LéaThe following business plan evaluates the viability of developing virtual platform, website and mobile application that will allow people to share their belongings with their friends and neighbors, in Mexico. The platform is named EasyRent. The service will provide a simple solution to people who are willing to lend or borrow articles in their neighborhood. On the other hand, the idea is to promote a new way of getting access to experiences, to earn and save money and resources; by sharing, instead of purchasing. Also, as a connector between lenders and borrowers, EasyRent facilitates and encourages trustable social rapprochement providing local solutions.Ítem Acceso Abierto Social explorers : a smartphone application informing about nonprofits activities and allowing personal or sponsored donations(Universidad ESAN, 2016) Barreau, Virgil; Paris, Paul; Roulleaux Dugage, JosephIn order to draw the general and specific objectives of the present document, the team first identified a set of problems, that would be later defined as market gaps. It was revealed that there is a lack of effectiveness in the communication of large and smaller size nonprofit organizations. Most of them owns a private website aimed at displaying content and information, communicating around emergencies and asking for donations. But, for a potential donator willing to be more informed about associations in general, and maybe to donate some of its private money, it is considered complicated, time consuming and sometimes frightening to understand which association to select and to trust.Ítem Acceso Abierto Business plan : peer to peer delivery platform(Universidad ESAN, 2016) De Maintenant, Augustin; Giannuzzi, AlexandreThis focus of this business plan is to develop the concept of a peer to peer delivery platform. In order to exploit this business idea, several objectives were identified: a. To determine the potential impact of the sharing economy in developed countries b. To develop the design of the mobile application and the security components c. To develop a business model canvas detailing: customer segments, value proposition, channels, customer relationships, revenue streams, key resources, key activities, key partnerships, and cost structure d. To determine if the French market is attractive for the business e. To research which juridical status is the most adapted for the start-up f.To determine the financial feasibility of the project
