1. Trabajos conducentes a grados y títulos

URI permanente para esta comunidadhttps://hdl.handle.net/20.500.12640/4150

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2015 - 2019492020 - 202422

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  • Miniatura
    ÍtemAcceso Abierto
    Business Plan: Kallpa Station
    (Universidad ESAN, 2024) Garcia Blasquez, Lahud Carlos; Sarmiento Lopez, Andres Felipe
    Este plan de negocio titulado Kallpa Station, propone la implementación de un nuevo modelo de negocio de estación de servicio en Perú, con miras a mejorar su sostenibilidad frente a los nuevos retos y tendencias del mercado. La lucha en contra del calentamiento global ha generado la introducción de la industria de los vehículos eléctricos y el desarrollo de sistemas de producción de energías renovables, entre otros. A su vez, el covid-19 ha planteado el reto de implementar soluciones de servicio in situ que reduzcan el riesgo de contagio entre las personas involucradas. De esta forma se conduce un estudio de viabilidad y factibilidad del mercado, derivando en la propuesta de valor de una estación de servicio abastecida parcialmente con energía solar, en donde los usuarios podrán, de forma autónoma, recargar sus vehículos particulares tradicionales y eléctricos, así como alimentarse bien y abastecerse con productos premium en el c-store y lounge VIP, haciendo de sus visitas un momento productivo del día. Esta estación estaría ubicada en la costa verde de Lima, Perú, en una estación de servicio que sería adaptada y con cuyos dueños se haría una sociedad para el desarrollo de este proyecto, que prueba ser económicamente viable.
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    ÍtemAcceso Abierto
    From siloed to synergistic: transforming the sales function at Redsis
    (Universidad ESAN, 2024) Del Aguila Medina, Claudia Sofia
    Redsis es una empresa líder en tecnología de la información (TI) que ofrece soluciones tecnológicas innovadoras adaptadas a diversas industrias. La industria de TI es vital para las empresas hoy en día, ayudándolas a navegar la transformación digital y la integración tecnológica. Este sector incluye servicios como integración de sistemas, computación en la nube y consultoría estratégica de TI. El crecimiento de la industria ha sido impulsado por las inversiones de las empresas en iniciativas digitales para mantenerse competitivas, especialmente en áreas como la computación en la nube, la inteligencia artificial y el análisis de datos. A pesar del crecimiento de Redsis, la empresa enfrenta desafíos en su departamento de ventas. Un problema importante es la falta de alineación en los mensajes del equipo de ventas, lo que lleva a inconsistencias en la marca y la comunicación. Los diferentes miembros del equipo entregan mensajes variados que se desvían del contenido estándar de la marca y del sitio web de la empresa. Además, el equipo tiene dificultades para comunicar eficazmente los beneficios complejos de los productos de Redsis, lo que dificulta diferenciarlos en un mercado competitivo. Para superar estos desafíos, Redsis necesita implementar iniciativas estratégicas en su departamento de ventas. Al unificar sus mensajes y mejorar la comunicación de los beneficios únicos de sus productos, Redsis puede fortalecer su posición en el mercado, destacar eficazmente su propuesta de valor y continuar logrando un crecimiento sostenible.
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    ÍtemAcceso Abierto
    Bisnistec, 2023: rescuing education in Perú
    (Universidad ESAN, 2024) Villanueva Quinteros, Lenin Angelo
    El presente trabajo de investigación pretende ser un apoyo al aprendizaje de temas relacionados con la gestión del marketing digital, haciendo uso del enfoque basado en casos. Este trabajo describe y adapta con fines educativos, la historia real de Bisnistec EIRL, una joven empresa que inició operaciones en Lima como un instituto de formación educativa tradicional, que con el paso de los años viró hacia un modelo de negocio de startup social digital en el sector educativo. Además, el presente trabajo de investigación formula una lista de preguntas en la sección de notas informativas que pretenden cubrir los siguientes cuatro objetivos: (1) comprender la situación actual de Bisnistec, (2) explorar los intereses y la influencia de las partes interesadas, (3) analizar los pros y los contras de cada posible estrategia de lanzamiento (4) aplicar criterios y lógica empresarial para desarrollar una mejor estrategia de “salida al mercado” para la empresa. Nuestros lectores pueden utilizar estas preguntas para aplicar conceptos y marcos de gestión como: FODA, matriz de partes interesadas, lista de pros y contras, cuadrícula ERRC, 9 digitales delicias y más.
  • Miniatura
    ÍtemRestringido
    Holistic evaluation of the current situation of an organic banana exporter medium-size Peruvian company: What alternatives does Anpro have to remain competitive in the sector and profitable to shareholders?
    (Universidad ESAN, 2023) Campos Scattolon, Diego Enrique
    I used a two-stage methodology. Firstly, I analyzed the current situation of the company, including its operations, profitability, and how other companies in the banana sector are functioning. This helped me gain a better understanding of the company. In the second stage, I applied Design Thinking to establish new strategic targets based on the attributes that were important to the stakeholders. These targets aimed to maintain the company's profitability and sustainability. In the initial stage, it has been observed the lack of strategic planning based on customers' and farmers' preferences, absence of cost analysis, no cash flow projections, and insufficient management in Piura. Following the second stage, after analyzing the feedback from stakeholders during interviews, nine strategic recommendations have been proposed. These include auditing inventories, implementing backward vertical integration, restructuring short-term liabilities to long-term, hiring a new production manager, developing key performance indicators, creating a loyalty program with farmers, investing in live reports using ERP (SAP), diversifying the customer base, and investing in tractors/trucks. Based on the available evidence, it appears that ANPRO has the ability to thrive as a successful and enduring business. The product is in demand, customers are showing interest, and farmers have placed their trust in ANPRO. However, in addition to making internal changes, the company must urgently seek out a finangcial institution willing to provide sustainable, long-term funding, as well as consider recommendations for reprofiling and backward vertical integration.
  • Miniatura
    ÍtemAcceso Abierto
    Drivers to implement a chatbot as a new channel for customer service in Peruvian financial entities
    (Universidad ESAN, 2022) Yshikawa Kobayashi, Tatiana Lucía
    Adopting chatbots as an additional user service channel in companies has been an essential source of savings in companies, and its adoption has increased at least during the last ten years. In addition, due to the leading global restriction of avoiding human contact caused by the COVID-19 pandemic, industries accelerated the launching of projects associated with digitization. In Peru, the banking sector also emphasized this channel, mainly because of a digital transformation trend. Customer Service was restricted to a reduction of at least 50% of the capacity in the agencies and reduced opening hours. On the other hand, in the insurance sector, the demand for consultations increased due to the medical assistance cases to be attended. In short, the call center channel was more saturated than in average levels of service. However, except for this atypical period, the users prefer to avoid using this channel, even though financial entities continue to bet on it. This research will identify the main drivers for implementing a chatbot, starting with some surveys of financial institution users in the Peruvian market to support their level of satisfaction with the use of the tool. Then, through interviews with experts, different selection and grouping methods may be used to arrive at a final classification.
  • Miniatura
    ÍtemAcceso Abierto
    Financial strategies for a small company in Latin America to face a pandemic: a SME case in Peru
    (Universidad ESAN, 2023) Loloy Huaringa, Diego Fernando
    In this document is carried out at first, a literature investigation about the economic impact produced by a pandemic and the financial strategies recommended by numerous authors in order to summarize the main economic consequences of a pandemic and the principal financial strategies to face them. Subsequently, using methodological tools, such as questionnaires and direct observation, are tested the efficiency of this financial strategies in a small and medium enterprise (SME) in Peru, to then expand the results by applying the tool in a reduced version to other SMEs in different sectors in Latin America. Although the study showed interesting results for these particular cases, these are insufficient to provide a general rule for a large number of companies; however it offers a useful tool for finance managing in SME and could be used as a astarting point for future research related to this topic.
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    Strategy Field Study for Adjala Credit Union
    (Universidad ESAN, 2022) Macuri León, Katherine Patricia
    Adjala Credit Union Limited (ACUL) is in grave danger of depleting deposits if it continues along its current strategy. Currently, 89% of ACUL’s total revenue comes from interest income. To generate this income, ACUL predominately extends residential mortgages to its members, and ACUL uses member deposits to fund those mortgages. However, ACUL currently only has $3.1 million available to lend out. Moreover, ACUL cannot enhance its interest income through providing more loans to existing members because: (1) the regulatory maximum that ACUL can lend out to each member is only $597,000 and (2) membership is declining due to its ageing membership base. A declining membership base results in a decline in total member deposits, and thus constrains the funds available to lend. Consequently, ACUL’s growth in interest income is projected to decline. It must change its strategy if it hopes to avoid financial instability.
  • Miniatura
    ÍtemAcceso Abierto
    Strategy field study report
    (Universidad ESAN, 2022) Krefft Braedt, Dieter Sebastian
    Brightmark needs to decide how to grow their annual revenue to $5 million while maintaining a profit margin of 20% in the next 3-4 years. However, it must solve the mismatch between aspirational client size & current capabilities, the influence of Salesforce AE at the top of the sales funnel and the underutilized training vertical, among others. Based on the conducted analysis, it will be difficult to achieve this growth organically. Hence, Brightmark should position itself to be acquired by a potential suitor in the next 3 years. As the valuation in this industry is primarily based on Revenue Multiple, it is pertinent for Brightmark to work on increasing its top line in this period. Therefore, Brightmark should serve small and medium sized businesses in the BFSI industry, invest in Omnichannel Marketing activities and partner with B2B lead generation agency to reduce their dependence on Salesforce AEs. Additionally, they should use their training vertical to generate more revenue. Implementing these recommendations, it is estimated that Brightmark will earn more than $3 million revenue and negotiate for a higher revenue multiple.
  • Miniatura
    ÍtemAcceso Abierto
    Financial analysis ("Sell-Side"): CISCO Systems, Inc.
    (Universidad ESAN, 2022) Ramos Ríos, Alvaro Guillermo Jorge
    Cisco Systems, Inc. es una empresa estadounidense que cotiza en el mercado de valores NASDAQ y está incluida en los índices S&P 500, DJIA y NASDAQ-100. La empresa se constituyó en California en 1984 y opera en el sector de las tecnologías de la información (también denominado "TI"), compitiendo principalmente en el mercado de los equipos de redes y comunicaciones. El sector en el que opera Cisco es el de las redes informáticas, un sector afectado por la pandemia, dada la necesidad de rediseñar forzosamente la forma de trabajar de las empresas, pasando del trabajo de oficina al teletrabajo. De esta manera, se reduce la necesidad de hardware y software necesario en las oficinas para comunicarse con el personal y todo se desarrolla a distancia. El análisis del valor de las acciones de la empresa se ha realizado mediante dos métodos: el método del flujo de caja descontado y el método de los múltiplos. El resultado de estos modelos indica que el valor de la acción de la empresa debería estar entre 40,83 y 45,12 dólares, valores que comparados con el valor actual de la acción (abr-2021) 51,50 dólares, indicarían que el mercado está pagando una prima por tener la acción de la empresa, lo que indica que es una acción sobrevalorada y debería ser vendida.
  • Miniatura
    ÍtemAcceso Abierto
    Purchasing food becomes omnichannel: understanding food shopper segments and lifestyles
    (Universidad ESAN, 2020) Gamero Jorge, Christian Anthony
    Global consumption trends and technological disruption is creating the path towards an omnichannel approach in food B2C selling. Food companies have seen an unprecedented evolution in this context, that is challenging their marketing strategies. This thesis tackles this problem by developing a segmentation study in France, employing Latent Class Analysis, based on the use of multiple touchpoints across the food purchase process, aiming to identify customer profiles, channel allocation, and psychographic characteristics related to food consumption. Three segments were identified: Early Omnichannel Adopters, Curious Conservatives, and Uninterested Traditional shoppers. The findings reveal key differences in their adoption of online and mobile touchpoints across the purchase stages, in their expertise purchasing food online, and the impact of the COVID-19 pandemic in channel allocation. A Multinomial logistic regression was then performed to determine psychodemographic differences between the segments and allowing to characterize their food-related lifestyles. The insights developed in this research confirms the utility of LCA analysis to segment customers considering different food purchase phases and multiple touchpoints, using the most recent programming language software, and integrating specific covariates relevant to food shoppers. Food marketers can find valuable to implement a similar approach to reinvent strategies.