Escuela de negocios
URI permanente para esta comunidadhttps://hdl.handle.net/20.500.12640/4148
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Ítem Acceso Abierto A conceptual frame work for digital marketers in the young parisian target (25-29 years old)(Universidad ESAN, 2019) Lizana Castro, Miguel AngelDigital marketing is evolving day to day and the digital channel is becoming the mainstream interaction space between sellers and potential buyers in a B2C context. Digital marketing, like any other conventional mode of marketing, is intended to interact with consumers and make them commit to what the marketer proposes; influence them and turning them into buyers. Wherever the consumer interacts, there arises the significance of behavioral studies, as the marketer has to align his marketing strategies to interact better with the consumer. The study I am proposing here is aimed to understandand answer the following question: What motivates the consumer to purchase a product or service online? Thereby framing a conceptual model where one can assess the interaction between digital marketing and consumer by different contact dots, and overlapping these dots in order to understand the vice versa flow in the interactions. For that, this paper streams through the various literature that mentions several digital marketing parameters with the key concepts in consumer behavior and motivations. I conducted a survey to Parisians into the age range of 25 to 29, this survey was made with the questions twinning the concepts of digital marketing and consumer motivation, elaborating the hypothesis in accordance with the theory which I had derived out of the literature. That theory functions as the conceptual model that I had proposed and matching with the results of the survey to end with the most influence drivers and ranking them in order to present to digital marketers where they could allocate their resources to have a better rate of conversion and be more efficiency. I had identified the internal and external consumer motivators (derived from the theory) and was able to demine which consumer motivational factors affect the marketer's return in accordance with the purchase decision of the consumer. This conceptual framework that I propose could be used for further studies focusing on more on consumer motivations with other determinants of digital marketing. In addition, this conceptual model could be used in other geographical areas, with another range of ages. For instance, in Peru that currently there is a tendency for B2C companies to migrate to multichannel and omnichannel models, this conceptual framework could be used to understand better the consumer motivations (extrinsic and intrinsic), framing to the target public that the companies would have. It is recommendable to marketers frame and structure the customer portrait with 2 big factors: Demographic and geographic, with those it would be possible apply this conceptual framework and use the variables to conduct the surveys.Ítem Acceso Abierto Understanding restorative service effects on health and customer response toward retailers(Universidad ESAN, 2019) Contreras Ramírez, GermánEsta tesis vincula marcos teóricos de la biología evolutiva con las experiencias del consumidor. Especificamente, ofrece evidencia empírica que demuestra cómo se genera salud psicológica mientras vamos de compras. Esto es la orientación a la naturaleza de los individuos activa emociones como fascinación, sentirse alejado, compatibilidad, coherencia, y alcance. Estas emociones restaurativas mejoran la atención generando menor estrés y a su vez mejoran las actitudes del consumidor: satisfacción, lealtad, voz a voz y recomendación. En el contexto de tres estudios empíricos publicados en revistas internacionales, esta investigación usa metodologías neurocognitivas para demostrar que los consumidores activan el potencial restaurador que activan las emociones restauradoras en los individuos.Ítem Acceso Abierto Critical success factors for refilling : an application to the beauty industry(Universidad ESAN, 2019) Mendiola Valdez, Fátima MaríaEsta tesis se encarga de examinar y analizar las opiniones y percepciones de consumidores en relación a la reutilización de empaques en la industria de la belleza, concepto conocido como “refilling”. El objetivo consistió en identificar los factores críticos de éxito que deben ser considerados cuando una empresa desarrolla un modelo de refilling. Para lograr el objetivo se utiliza data recaudada por Marta Marinho, My-Linh Thieu, Zhengbo Huang, y yo misma para la tesis presentada a EDHEC Business School. El estudio que se llevó a cabo utiliza fuentes primarias y secundarias. La información primaria se obtuvo a través de encuestas a consumidores, cuestionarios virtuales, y observación en tiendas. La información secundaria se obtuvo a través de análisis de documentos virtuales. Para comenzar, se analizó el concepto de refilling: definición, beneficios, características, razones por la que los consumidores lo hacen, y barreras para consumidores. También, se revisó como distintas marcas de Estados Unidos y Europa ofrecen refilling. Luego, se exponen los resultados de la investigación primaria. Finalmente, con la información recaudada en estas 3 partes de la tesis se comparan los resultados obtenidos y concluye con los factores de éxito. Como resultado, los factores de éxito encontrados fueron los siguientes: precio, calidad, conveniencia, higiene, comunicación, y empaque.Ítem Acceso Abierto David vs. Goliath or traditional versus modern retail formats: investigating determinant of customer loyalty in emerging markets(Universidad ESAN, 2017) Pennano Villanueva, CarlaThe purpose of this paper is to investigate the determinants of both attitudinal and behavioral customer loyalty by decomposing total customer value into the dimensions posited in Sheth’s theory of consumption values: utilitarian, hedonic, social, epistemic and circumstantial dimensions and empirically test this conceptualization in an emerging market grocery retail context. The principal contribution of this document is the analysis and empirical testing of total customer value incorporating four dimensions; utilitarian and hedonic dimensions and to a lesser extent social values have been well studied in consumer behavior literature however no previous study has incorporated four dimensions at the same time. Being able to increase marketing and retail executives’ understanding of these additional aspects of shopping, such as social and epistemic values together with the other two dimensions of consumer purchasing behavior is very relevant especially in a context of highly competitive, largely commoditized retail markets as differentiating factors and potential sources of competitive advantage.Ítem Acceso Abierto Motivations and influencing factors in wine consumption : peruvian market(Universidad ESAN, 2016) Arce Roncal, Daniela LucíaThe present study explores the main influencing factors and motivations for wine consumption in Peru. The purpose is to identify at what extent each factor causes an effect on the wine consumer behavior, understanding key aspects such as the reasons for drinking wine, the wine buying decision-making process and the context of consumption influence. Each aspect will be analyzed taking into account the different wine consumers segments. The research will be focused on Peruvian wine consumers.
