Understanding continuance usage of natural gas: a theoretical model and empirical evaluation

Simple item page
dc.contributor.authorFernández-Guzmán, Victor
dc.contributor.authorBravo, Edgardo R.
dc.date.accessioned2021-09-30T16:58:00Z
dc.date.available2021-09-30T16:58:00Z
dc.date.issued2018-08-03
dc.description.abstractThe adoption of natural gas increased notably last years, and there is some recognition that it improves the quality of life of inhabitants. While initial acceptance is an essential first step, the continued use is relevant to the long-term success of any technology. However, the literature on energy has focused on adoption and has devoted less attention to models that explain continuance usage. Accordingly, this study developed a model to explain continuance usage, grounded in Expectation-Confirmation Model (ECM). Unlike adoption models, confirmation of previous expectations and satisfaction with the experience of use have a relevant role in this phenomenon. Data was gathered through a questionnaire to 435 users of the service in a Latin American metropolis, and structural equations model was used for analysis. The results show that constructs of the ECM (perceived usefulness, disconfirmation, and satisfaction) influences on continuance intention. While the price impacts as expected, it is surprising that environmental consciousness strongly impacts the intention. These results may be useful for public agents to foster more comprehensive policies (beyond traditional: price and access), which include environmental and safety issues to consolidate the use of this energy source. Energy companies should develop strategies to manage consumer expectations and loyalty programs based on a high level of satisfaction.en_EN
dc.formatapplication/pdf
dc.identifier.citationFernández-Guzmán, V., & Bravo, E. R. (2018). Understanding continuance usage of natural gas: a theoretical model and empirical evaluation. Energies, 11(8), 1-17, 2019. https://doi.org/10.3390/en11082019
dc.identifier.doihttps://doi.org/10.3390/en11082019
dc.identifier.urihttps://hdl.handle.net/20.500.12640/2446
dc.language.isoeng
dc.publisherMDPI
dc.publisher.countryCH
dc.relation.ispartofurn:issn:1996-1073
dc.relation.urihttps://www.mdpi.com/1996-1073/11/8/2019
dc.rightsAttribution 4.0 International*
dc.rightsinfo:eu-repo/semantics/openAccesses_ES
dc.subjectNatural gasen_EN
dc.subjectContinuance usageen_EN
dc.subjectExpectation-confirmationen_EN
dc.subjectGas naturales_ES
dc.subjectContinuación del usoes_ES
dc.subjectExpectativas-confirmaciónes_ES
dc.subject.ocdehttps://purl.org/pe-repo/ocde/ford#5.02.04
dc.titleUnderstanding continuance usage of natural gas: a theoretical model and empirical evaluationen_EN
dc.typeinfo:eu-repo/semantics/article
dc.type.otherArtículo
dc.type.versioninfo:eu-repo/semantics/publishedVersion
local.author.orcidhttps://orcid.org/0000-0003-3271-2523
local.author.orcidhttps://orcid.org/0000-0001-8446-9057
oaire.citation.endPage17
oaire.citation.issue8
oaire.citation.startPage1
oaire.citation.titleEnergies
oaire.citation.volume11
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
fernandez_2018.pdf
Size:
1.1 MB
Format:
Adobe Portable Document Format
Description:
Texto completo
Download
Collections
Artículos de revistas