Segmentation by motivations in religious tourism: A study of the Christ of Miracles Pilgrimage, Peru
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Date
2024-05-16
Journal Title
Journal ISSN
Volume Title
Publisher
Public Library of Science
Fecha de fin de embargo
Redes Sociales
CitaciĂłn
CitaciĂłn APAAbstract
The present study, focused on pilgrimages as part of religious tourism, aimed to achieve the following objectives: Identify the motivations of the demand for religious tourism focused on pilgrimages; analyze the segmentation of the demand; identify the relationship between demand segments with satisfaction and loyalty; and establish the sociodemographic aspects that characterize demand segments. The study was conducted during the Pilgrimage of the Christ of Miracles in Lima, Peru. The sample was taken on-site from 384 tourists. The statistical techniques used were factor analysis and the k-means clustering method. The results reveal five motivational dimensions: Religious Experience, Belief Experience, Escape, Touristic Experience, and Shopping. Three attendee segments were also identified: Believers, related to belief experience; Religious, related to religious experience; and Passive, tourists with low motivations. The Religious segment had the highest satisfaction and loyalty levels among these groups. Sociodemographic differences were also found in the demand segments. The findings will contribute to management guidelines for destination administrators with religious events and provide insights into academic literature.
Description
Keywords
Religious tourism, Pilgrimage, Turismo religioso, Motivations, Peregrinaje, Demand segments, Motivaciones, Segmentos de demanda, Peru, PerĂș
Citation
Carvache-Franco, M., Regalado-PezĂșa, O., Carvache-Franco, O., Carvache-Franco, W. (2024). Segmentation by motivations in religious tourism: A study of the Christ of Miracles Pilgrimage, Peru. PLoS ONE, 19(5), e0303762. https://doi.org/10.1371/journal.pone.0303762
