Artículos de revistas
URI permanente para esta colecciónhttps://hdl.handle.net/20.500.12640/4067
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Ítem Acceso Abierto Supervisor's behavioral complexity: ineffective in the call center(International Journal of Business Science & Applied Management, 2018-02-15) León, Federico R.; Burga-León, Andrés; Morales, OswaldoAn ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective supervision: people-oriented leadership. The purpose of this paper is to compare the effectiveness of leader behavioral complexity vis-a-vis people-oriented supervision. 268 employees out of 728 of a Peruvian call center filled in an on-line survey that included, among other questionnaires, the Competing Values Framework Managerial Behavior Instrument in reference to their front-line supervisor. The study analyzed the relationships between supervisory leadership and subordinate turnover intention and absenteeism. Behavioral complexity, like people-oriented leadership, predicted subordinate turnover intention but did not predict subordinate absenteeism, which people-oriented leadership did when other leadership orientations (to change, results, processes) were held constant. Our explanations consider that absenteeism is a concrete behavior and turnover intention an abstract attitude. The findings are consistent with the call-center literature, suggest important boundaries to the concept of manager behavioral complexity, and highlight the need for contingency theories of leadership effectiveness.Ítem Acceso Abierto How to retain Generation Y employees?(Middle Tennessee State University, 2021-03-04) Fuchs, Rosa María; Morales, Oswaldo; Timana, JuanThis study aims to understand the relationship that work-life balance and the perception of organizational support to work-life balance have with job embeddedness (construct that measures the reasons to remain in the organization) in the case of professionals belonging to Generation Y. A quantitative cross-sectional study was developed using instruments adapted from the literature. The sample consists of 211 members of generation Y with three or more years of work experience. The results of the analysis show that there is a positive relationship between work-life balance and job embeddedness in the sample of members of Generation Y. The study is relevant for both academic and professional aspects. The literature reviewed did not present a consensus on work-life balance and its relationship with job embeddedness; therefore the results help to understand this relationship. Likewise, this study focuses on work-life balance independently and not as the absence of conflict. In addition, in response to the demand from literature, young people from Generation Y have work experience in the sample. Considering work-life balance as a relevant factor generates the creation of organizational retention policies.Ítem Acceso Abierto Personality traits that differentiate attendants of higher-education online courses(Italian e-Learning Association, 2017-05-29) León, Federico R.; Morales, Oswaldo; Vértiz, HugoThis study utilized the ten aspects of the Big Five personality system to detect differences in personality traits between attendants of higher education online courses and attendants of higher education face-to-face courses. Distance education theoreticians have formulated hypotheses on the personality traits that make the Autonomy, Connectedness, Diversity, and Openness attributes of the connectivist learning model attractive. 753 participants in executive extension courses of a Peruvian university in Lima (mean age = 34.62 years) filled-in an online questionnaire which included the Big Five Aspect Scales. Whereas none of the Big Five factors discriminated between attendants and non-attendants of online courses, the former emerged as significantly higher in Industriousness (an aspect of Conscientiousness) and lower in Orderliness (the second aspect of Conscientiousness) and Enthusiasm (an aspect of Extraversion) than the latter. Theoretical and practical implications of the findings are addressed and the conduct of confirmatory studies outside Peru and involving MOOCs is recommended.Ítem Acceso Abierto Addressing sustainable rural development with shared value: a Peruvian model from the cacao industry(MDPI, 2021-07-19) Borda, Armando; Morales, Oswaldo; Teegen, Hildy; Rees, Gareth H.; Gonzalez-Perez, Maria AlejandraHere we present a model aimed at contributing to the literature around sustainable supply chains by examining a novel redesign initiative of the chocolate supply chain within the Peruvian cacao (cocoa) industry. Using the Creating Shared Value (CSV) framework, we apply the case study method in examining the Peruvian Cacao Alliance’s experience in redesigning both the stages and relationships within its supply of cacao to the world. Data were collected from both primary and secondary sources and analyzed after coding from categories defined in the literature on CSV. The case demonstrates the opportunity to successfully participate in the supply chains of globally recognized, consumer-facing chocolate brands while simultaneously obtaining social, economic and environmental benefits for the rural communities that supply cacao. While addressing both social and business gains remains fairly important for supply chain members, there are several implementation challenges that need to be considered to achieve the goals of CSV strategies in a sustained way. By analyzing the experience of this particular cacao value chain, we are able to offer practical insight on how to more effectively implement the creating shared value approach, thereby illuminating that it is possible for value generated through such supply chains to be more equitably shared. As such, we provide a valuable initial step in better understanding how the CSV concept applies in practice by identifying its boundary conditions for achieving improved cacao supply chain practices and relationships.Ítem Acceso Abierto Effects of people-oriented leadership and subordinate employability on call center withdrawal behaviors(Colegio Oficial de la Psicología de Madrid, 2018-04-01) León, Federico R.; Morales, OswaldoCall-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and reduced turnover. This study tested in a Peruvian call center (N = 255) various hypotheses concerned with the effects of peopleoriented leadership on withdrawal behaviors, their moderation by subordinate perceived employability, and the nature of the relationships between withdrawal behaviors. The evidence revealed independence of uncertified absenteeism from turnover intention, negative effects of people-oriented leadership on subordinate turnover intention regardless of subordinate level of employability, and leadership x employability crossover interactive effects on subordinate uncertified absenteeism. Since people-oriented supervision is associated with increased absenteeism among highly employable subordinates and decreased absenteeism among low-employability workers, the effects cancel each other. Thus, there is a need for understanding the underlying determinants as a pre-condition to deriving practical recommendations.
