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URI permanente para esta colecciónhttps://hdl.handle.net/20.500.12640/4067
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Ítem Acceso Abierto Un modelo de educación de calidad en economía y dirección de empresas(ESIC, 2011-05-01) Rivera Camino, Jaime; De Juan Vigaray, María D.The literature acknowledges the importance of the education in Economics and Business Administration for the competitiveness of all countries. However, what exactly is educational quality in this discipline has been insufficiently studied. The objective of this paper is to contribute in this area by putting forward a conceptual model to assess and monitor quality in higher education. Our study intends to provide information that is significant to the lecturers and higher education managers that compete in an international knowledge-based economy, and particularly in Europe, and more precisely in Spain, in the European Higher Education Area.Ítem Acceso Abierto La gestión de la calidad en Perú: un estudio de la norma ISO 9001, sus beneficios y los principales cambios en la versión 2015(Universidad del Rosario, 2016-02-22) Lizarzaburu Bolaños, Edmundo R.Considering the great importance of quality management at the present international juncture, this research reviews and analyzes the most important standard pertaining thereto, i.e. ISO 9001. In this paper, the origins of the term “quality” are established, as well as its evolution over time. It is defined by using the description of the family of standards. In addition, its structure and also the principles on which it is based were identified. Following the above and as an additional result of this work, the qualitative and quantitative benefits with which the standard provides companies registered with it are detailed. Finally, the main changes that the new ISO 9001:2015 revision will include are established.
